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ignals not working. Also asked them to take a look at my recently replaced catalytic converter to make sure it wasn’t aftermarket. As well as a quote for the roof panel strips. Of course they charge me a diagnostic fee. No problem .I was told if they do the work, it would be applied to the cost. Turns out the problem was the battery. So I get them to replace the battery and lo and behold I’m still charged the diagnostic fee!! And the excuse they gave was that the battery was something different and didn’t apply . So I’m still responsible for paining the diagnostic fee. I will never take my care back there for nothing and will definitely never buy another Chevy vehicle. Wish there was a rating of zero, but 1 will have to do😡

My Salesman Kevin Hall Was GREAT. 10/10 Highly recommend. He was very kind and helpful, if you are ever looking for a car go see him at Serra Chevrolet. You Will not Regret it, And will Walk out Showing all 32 of your teeth!!!

My experience started off Very good, they were friendly and helpful I was excited about the experience, but then it became the normal crappy car buying experience and suddenly they are telling you the price is higher.l price for the same deal. Just be honest upfront and don’t play games, well luckily there is other dealerships that want your business, lost a customer for life. Oh the last thing take the vehicle home for the night it has no gas so put some gas and we will reimburse you, also never happened so I actually lost money trying to purchase from them, just a ave your time and go someplace else.

Fred White was so kind and patient with us! We are so pleased with the service he provided. He knew what to do based on what we were looking for and took great care of us. He was awesome!!! Thank you Fred!!

i was very pleased with MR Fred he was not pushy he he understood what i wanted and made sure i got into my 2019 i will be sending him more people he is great and very helpful took time to explain things to me and told me if i ever needed to ask anything give him a call

Very nice helpful with your needs also concern with your budget really fair people thanks to Eugene Mcneal i shall buy at this dealership again and tell others i Tyrone Taylor is very happy with my purchase of a 2011 ford f 150...

Fred White the best at it...serras team and staff very professional..will b dealing again..

Ray Mcneely Was awesome and very professional! If your looking for a great reliable car please do not hesitate to go see him A Serra Chevrolet I guarantee you want regret it. Thanks again Ray

Fred was great in the mannerism of delivery the new traverse l purchased as well setting all settings for the new traverse

Unfortunately the customer service was clouded by one of the desk people, Johnny Chenault, who was a complete xxxxxxx 2 days in a row. Everyone else was super nice and helpful. I completely avoided him the second day but when asking a simple question about my warranty my second tech said he wasn't sure and asked Johnny. Johnny mumbled something and said that was a stupid question and walked away. I have always had great service but will avoid this assclown from here on out. He is in a customer service roll... have some decency.

My salesman Ray was so helpful and Patient. He was ready and willing to answer all of my questions and he really made my experience easy

I’m loving my 2022 Chevy trax, thanks Ray McNeely, you’re an awesome salesman

After spending nearly 20,000$ 2 weeks ago on truck I've been broke down twice. Cecil Moore (sales) told me "I'm off today, I'll look into it tomorrow ". Bu t I'm broke down today. All smiles when selling, indifferent after sale! DO NOT RECOMMEND!!!#

Worked with Ray McNeely. Was a pleasant experience, especially considering how I put him through the wringer. I am not easy to please but ray managed to pull it off.

Mr Guzman sold me my dream car a 2020 Dodge Durango. The staff is very attentive and they have beautiful cars. Check them out today

From start to finished, each person we interacted with was a part of a first-class, customer-oriented team. Charity, Randy, and Robert were helpful since it has been almost a decade since I've purchased a vehicle. The building was clean & everyone was adhering to CDC guidelines.

I really wanna take the time out to say my dale Rep was very Patient and very dedicated And made me and my Daughter felt very welcome and at home today while she put in all her efforts and dedication into trying to get me into A Car , I must tell you she didn’t let me down nor gave up on me , I’m the one was losing faith at first but she told me your leavening her today happy and in a nice car I wanna say she is the Go to person and also her coworker was very nice as well and welcoming..

Cecils customer service great! I told him what I wanted and he worked hard to get my Chevy Silverado!!! Looking for a vehicle call Cecil

I dreaded shopping for a truck, you know, the numbers game and pressure salesmen? I stopped by Sierra Chevy with two vehicle to trade in. This salesman Darnell, calmly show us the inventory answering all my questions. I found one I liked so we went to the table. In 15 minutes we came to a reasonable agreement. (This is where it gets good). I continued my shopping and comparing prices across the road at another dealership.I found a truck I liked and we sat at their table. From the get go the numbers game began, inflated numbers and insulting trade in offers. It opened my eyes to the simple, fair, and transparent way Sierra did business. I suggest everyone shop and compare, I confident you’ll see the difference just like I did. Thanks Darnell and all involved.

Hey all who come to read these reviews. It's the Tatum clan again coming to drop a dope review for OUR GIRL PAM SHORTY! She sold my mom a 2010 equinox and she loves it!

I got to deal with Mr. Cecil. The experience was great and he was easy to talk with and very honest! I would highly recommend Serra Chevrolet in Bartlett whether it be a new or used vehicle you’re looking for. So if you’re in the market, check out Cecil when you head up there, you won’t be disappointed!

I had a great experience with Cecile Moore. Mr made sure I was able to get the car that I wanted. He very nice and courteous.

Ashley Brown, the internet specialist put us in touch with Kerry Boles and in less than 25 minutes we had made a deal between internet and text messaging. Randy Hughes was willing to work with us being return customers. They had it ready for us to pick up the next afternoon. Thanks again Serra Bartlett.

Great customer service, I was in tears with the outcome of getting in a new car and my car salesman made that happen. Overwhelmed with excitement thanks Que you are good at what u do.

Mr Moore was very cordial & friendly. He assisted us with everything we should know about our new car. He was very patient, and kind to