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Welcome to Serra Chevrolet
Thank you for making your way to Serra Chevrolet, your certified Chevrolet dealer serving drivers throughout Bartlett and the surrounding areas. At our dealership, you’ll find a solid selection of new Chevrolet models for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner.
Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of Chevrolet technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Serra Chevrolet in Bartlett today for quality vehicles, a friendly team, and professional service at every step of the way. And if you have any questions for us, you can always get in touch at (901) 382-5644.
Our Reviews
I was impressed with my salesman Joshua. Everyone went out of their way to insure I was happy.
My experience literally, from drop off to pick up was a big cluster. At drop off, someone greeted me, put a reader on my car and tossed it to the Service Advisor, Armand Planter. Then another person took my car before, I had even spoke to the service adviser. While, at the Service Desk, the guy was on a call on speaker phone. Meanwhile, my car was already gone. The communication was a disaster, dealing with Armand. Once it was agreed upon, what we were doing to fixed the car, the young man, supposed to text me updates and that the car was finished etc….. at some point, he was texting the wrong phone number, even though, he started the text thread. ie. Don’t text in all caps, find out a customer’s preferred communication number and method, confirm that your “customer “ has received any information……ie…. With five desks so closed together, I wouldn’t use speaker phone and or play music at your desk. I wouldn’t leave five to six keys laying around unattended…..
This was one of the worst customer service experiences I’ve ever had. Literally from start to finish, this was a bad experience. My car is fixed, but the use of Serra Chevrolet Service will not be in my future and I will be sharing my experience. I believe it was poor communication and a lack of integrity. It was a lot unprofessional service.
Been a customer for 7 years. Bought 2 suburbans from them. All service and tires have been done on both vehicles there only. Had a small leak on a pinion seal a few years ago and had them change it during service. They over tightened the pinion nut and burned up the rear end in about 250 miles. They would not take care of their mistake and it cost me $3500 for them to fix. Had the magna ride shocks go out on one of the trucks that should have been covered by warranty. I gave them my truck to check and they had it for a week. I tried to call and get updates and nobody would return my call. I went up to check on it and they had not looked at it and told me it would be 3 or 4 more days before they could check it out. I just took it home and fixed it myself. Last week i took it in for service. As I went to check out I had a $59 service coupon . They told me I had to present it before service. Nowhere on the coupon does it tell you that you need to present it before service. It cost me $146. That was it for me. They will never get another penny from me or anyone in my family. They lost a loyal customer and I will never go back. I would give them a negative 5 stars but the review would not let me.
Always friendly faces and great service. I feel like I am getting excellent customer service with Serra Chevrolet
I appreciate the sincerity, friendliness, and level of professionalism with all those involved in my purchase. Derrick very accommodating and easy-going in answering all my questions . Never once did I ever feel I was high-pressured to make my purchase.
Friendly and respectful every area was very clean, wait time for service was excellent thanks
The service was very good everything was as good on my truck the service technician was very helpful the young man that checked me in was very polite and spoke very a soft voice I would use Serra Chevrolet in the future but I have only one complaint it need to be handicap accessible I saw a older Lady trying to get up them steps but could not make without a help from a waiting customer I want to Thank Serra Chevrolet ❤️
everyone was great came in for an oil change tire rotation was in and out as quick as possible. Thanks for a great job everybody!!
very efficient and a good value. never have any issues with service , and courteous and prompt. highly recommend.
Friendly service adviser Anna. Quick service, nice waiting room, nice dealership. First come first serve service is nice.
I was quickly in and out with a new vehicle that was better than I expected to get. They explained pricing and everything. They taught me how to use my new Traverse, the app, and my children & I LOVE IT!!
They were the best. Salesman Mr Guzman did his job exceptionally well well in every way I would highly recommend this dealership
I feel that they did not push me to buy a car, and for that I am very grateful!
I was charged for services I didn't request. Basic oil change was $160. Services were added without my permission. SMH